ACE users who are receiving error messages when logging in to the portal can reset their
account passwords or restore account access using the instructions below.
Password recovery: You can retrieve a forgotten password through the ACE Secure Data Portal with an ACE user ID. Enter your UserID and select "Forgot Your Password?" If you're unable to reset your own password, reach out to your company’s Account Owner or a designated proxy.
Account access is disabled/dormant: Contact your company's Account Owner or a Proxy Account Owner to have your account unlocked. If you're unable to reach them you may contact the ACE Help Desk by following the instructions on our ACE Support page: https://www.cbp.gov/trade/automated/ace-support
More information can be found at: https://www.cbp.gov/trade/automated/ace-faq