Customs and Border Protection website
Cargo System Messaging Service
Search    for     ABOUT
CSMS #19-000266
  Title: Announcing ACE Reports Virtual Office Hours Sessions
  Date: 5/29/2019 11:23:56 AM
  To: ACE Portal Accounts, ACE Reports, New ACE Programming, Partner Government Agencies
This message is to announce the upcoming commencement of ACE Reports Virtual Office Hours 
sessions.  Starting on Tuesday, June 18th, any ACE Reports user can schedule a 15-30 minute appointment with an ACE Reports expert to assist with a specific issue or question.  These sessions will frequently involve the use of a webinar tool to enable the user to demonstrate the issue they are trying to resolve. 

These sessions will be held every Tuesday during the hours of 7:00 AM – 9:00 AM EST and 11:00 AM – 2:00 PM EST, starting Tuesday, June 18th.  

Please send an e-mail to to schedule a 15-30 minute appointment during one of the time windows above.  Please include “Request for Virtual Office Hours Appointment” in the subject line of your e-mail as well as a brief description of your question or issue that you would like us to address.